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If a collect fails — either after a compliance hold is rejected or due to another processing failure — Tazapay reverses the complete transaction amount back to the source. This applies to:
  • Virtual Accounts — funds are returned to the sender’s bank account using the available return rails.
  • Stablecoin Wallets — funds are returned to the originating wallet address on the same blockchain.
Reversal tracking details will be available directly on the collect object — coming soon. Until then, reach out to support@tazapay.com if you need reversal tracking information for a specific collect.

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See Also

State Machine

How a collect reaches the failed state that triggers a reversal.

Compliance Holds

The most common precursor to a reversal.