Skip to main content
Any incoming collect is screened against Tazapay’s compliance and risk rules. If a payment is found suspicious — for example, due to sender, source country, or transaction pattern — it is moved to a Compliance Hold state pending review. While a collect is on hold:
  • Funds are not yet credited to your balance.
  • You will not see the collect as succeeded.
  • Tazapay’s compliance team reviews the transaction and may reach out for additional information.
Once review is complete, the collect transitions either to succeeded (funds credited) or failed (funds returned via a reversal).

​
Subscribing to Compliance Hold Events

You can subscribe to the collect.on_hold webhook event to be notified when a collect is placed on a compliance hold. This is useful for:
  • Pausing downstream order fulfillment until the collect clears.
  • Alerting your operations team to follow up with the customer.
  • Reconciling delayed credits in your books.

​
See Also

State Machine

How a collect moves between states, including holds.

Reversals

What happens if a held collect ultimately fails.