What is a Payout Recall?
A payout recall is a request by a merchant to reverse or retrieve funds from a payout that has already been initiated and dispatched to the payment provider. Recalls are processed on a best-effort basis and are not guaranteed to succeed.Recall Eligibility
A recall request can only be progressed if the transaction is still in an eligible state.Turnaround Time
Fees & Pricing
Recall Fee: Standard fee applicable — exact fee details will be communicated only after the recall request has been reviewed and approved.
UETR / Payment Reference
For recalls, the UETR will change as a new payment instruction is generated for the return of funds. The updated UETR can be shared with the merchant upon request.How to Submit a Recall Request
1
Contact your support channel
Reach out to Tazapay through your designated support channel.
2
Submit the request
Provide the relevant payout reference number, the reason for the recall, and — if the funds were credited to the wrong beneficiary — the correct beneficiary details.
3
Receive updates
Once submitted, you will receive status updates and any further information through the same channel.
All communication and status updates will be managed through your support channel. Please ensure you include the payout reference number, reason for recall, and correct beneficiary details (if applicable) when submitting your request.