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What is a Payout Amendment?

A payout amendment allows a merchant to request a correction to the details of a payout that has already been initiated. Amendments are limited to minor typographical fixes and do not permit changes to the intended beneficiary or bank account.

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What Can Be Amended?

Only the following minor corrections are eligible for an amendment request.

A. Minor Account Number Correction

  • A small number of digits are missing or incorrectly entered, consistent with a typographical error.
  • The error is clearly a typographical mistake.
  • The intended beneficiary remains unchanged.

B. Minor Beneficiary Name Correction

  • Spelling mistakes (e.g. “Jon Smith” → “John Smith”)
  • Missing middle name
  • Minor formatting differences (e.g. “ABC Pvt Ltd” → “ABC Private Limited”)
  • Small typographical corrections

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What is NOT Permitted

The following changes will be rejected and cannot be processed as amendments:
Requests that change the beneficiary identity, replace the bank account entirely, or introduce compliance risk will be rejected. These cannot be processed as amendments. If your correction does not meet the amendment criteria above, you may raise a Recall request instead.

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Turnaround Time

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Fees & Pricing

Amendment Fee: Standard fee applicable — exact fee details will be communicated only after the amendment request has been reviewed and approved.

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UETR / Payment Reference

For amendments, the UETR (Unique End-to-End Transaction Reference) remains the same as the original payout. No new reference is generated. The same UETR can be used for tracking the success of the amended payment.

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How to Submit an Amendment Request

1

Contact your support channel

Reach out to Tazapay through your designated support channel.
2

Submit the request

Provide the relevant payout reference number and a clear description of the correction required.
3

Receive updates

Once submitted, you will receive status updates and any further information through the same channel.
All communication and status updates will be managed through your support channel. Please ensure you include the payout reference number and a clear description of the correction needed when submitting your request.