About

From time to time Tazapay needs additional information about activity on your account. We raise a Request for Information (RFI). The RFI Centre is where you see every RFI raised on your account, respond to it, and track its outcome.

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Why it matters

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Where it fits

An RFI most often relates to one or more specific transactions, or to a counterparty across many transactions. It can also cover other activity on your account. RFI raised → You respond → Review → Closed or further information requested There can be several exchanges between you and the Tazapay team before an RFI is closed. Each one appears in the RFI’s submission thread.

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Responding in the dashboard

RFIs are responded to in the RFI Centre. You cannot reply to an RFI by email. RFIs routinely ask for personal data — identification documents, dates of birth, addresses, beneficial ownership records. Uploading these in the dashboard is a more secure way to share them than sending them as email attachments. Files go directly into your Tazapay account, protected by your login, multi-factor authentication, and role permissions, instead of sitting in inboxes and mail servers along the way.

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Notifications

You are notified by email when an RFI is raised, when the Tazapay team responds or requests further information, and when an RFI is closed. Responses are always submitted in the dashboard. Admins can configure who receives these email notifications, turning them on or off for each user on your account. Team members need access to the RFI Centre to view and respond to RFIs. See Managing your team to invite users and grant access.

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