> ## Documentation Index
> Fetch the complete documentation index at: https://developer.tazapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payout Recall

> Request the retrieval of funds from a payout that has already been dispatched.

## What is a Payout Recall?

A payout recall is a request by a merchant to reverse or retrieve funds from a payout that has already been initiated and dispatched to the payment provider. Recalls are processed on a best-effort basis and are not guaranteed to succeed.

***

## Recall Eligibility

A recall request can only be progressed if the transaction is still in an eligible state.

| Transaction Status                        | Recall Outcome                                                                                                                                                                                                                                                                                         |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| In transit / Pending settlement           | Recall request can be raised with the provider.                                                                                                                                                                                                                                                        |
| Already settled / Credited to beneficiary | A recall may be initiated, but only where funds were credited to the wrong beneficiary. If raising a recall in this scenario, please also provide the correct beneficiary details. Note: recall is subject to authorisation by the beneficiary and the beneficiary's bank — success is not guaranteed. |
| Reversed / Failed (already on dashboard)  | Recall request is not required — funds are already returned.                                                                                                                                                                                                                                           |

<Warning>
  If the payout status on the Tazapay dashboard already shows as **Reversed** or **Failed**, a recall request is not needed. The funds have already been returned.
</Warning>

***

## Turnaround Time

|                                   | TAT                                                 |
| --------------------------------- | --------------------------------------------------- |
| Standard corridors                | 7 – 14 business days                                |
| Exotic corridors (e.g. Sri Lanka) | Extended timelines — guidance provided case by case |

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## Fees & Pricing

<Info>
  **Recall Fee:** Standard fee applicable — exact fee details will be communicated only after the recall request has been reviewed and approved.
</Info>

***

## UETR / Payment Reference

For recalls, the UETR will change as a new payment instruction is generated for the return of funds. The updated UETR can be shared with the merchant upon request.

***

## How to Submit a Recall Request

<Steps>
  <Step title="Contact your support channel">
    Reach out to Tazapay through your designated support channel.
  </Step>

  <Step title="Submit the request">
    Provide the relevant payout reference number, the reason for the recall, and — if the funds were credited to the wrong beneficiary — the correct beneficiary details.
  </Step>

  <Step title="Receive updates">
    Once submitted, you will receive status updates and any further information through the same channel.
  </Step>
</Steps>

<Note>
  All communication and status updates will be managed through your support channel. Please ensure you include the payout reference number, reason for recall, and correct beneficiary details (if applicable) when submitting your request.
</Note>