> ## Documentation Index
> Fetch the complete documentation index at: https://developer.tazapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reversals

> What happens when a collect fails — funds are returned to the source

If a collect fails — either after a [compliance hold](/collection-accounts/incoming-payments/compliance-holds) is rejected or due to another processing failure — Tazapay reverses the **complete transaction amount** back to the source.

This applies to:

* **Virtual Accounts** — funds are returned to the sender's bank account using the available return rails.
* **Stablecoin Wallets** — funds are returned to the originating wallet address on the same blockchain.

<Note>
  Reversal tracking details will be available directly on the collect object — **coming soon**. Until then, reach out to [support@tazapay.com](mailto:support@tazapay.com) if you need reversal tracking information for a specific collect.
</Note>

***

## See Also

<CardGroup cols={2}>
  <Card title="State Machine" icon="diagram-project" href="/collection-accounts/incoming-payments/state-machine">
    How a collect reaches the failed state that triggers a reversal.
  </Card>

  <Card title="Compliance Holds" icon="shield-halved" href="/collection-accounts/incoming-payments/compliance-holds">
    The most common precursor to a reversal.
  </Card>
</CardGroup>