> ## Documentation Index
> Fetch the complete documentation index at: https://developer.tazapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable via Support Team

> Disable a Collection Account by reaching out to the Tazapay support team

While [self-serve disabling via Dashboard](/collection-accounts/disabling-va/dashboard) and [API](/collection-accounts/disabling-va/api) are in Beta, the canonical way to disable a Collection Account is via the Tazapay support team.

***

## How to Request a Disablement

Email [support@tazapay.com](mailto:support@tazapay.com) with the following details:

* Your Tazapay registered email address and business name
* The Collection Account ID(s) you want to disable
* The entity or sub-account the account belongs to (if applicable)
* Reason for disablement (optional, but helpful for our records)

Our team will process the request and confirm once the account has been disabled. Once disabled, the account will no longer accept incoming payments.

<Warning>
  Once disabled, a collection account cannot be re-enabled unless it explicitly supports re-enablement. Contact [support@tazapay.com](mailto:support@tazapay.com) if you need a previously disabled account re-enabled.
</Warning>

***

## Self-Serve Alternatives

<CardGroup cols={2}>
  <Card title="Disable via Dashboard" icon="browser" href="/collection-accounts/disabling-va/dashboard">
    Disable a collection account from the Tazapay dashboard. (Beta)
  </Card>

  <Card title="Disable via API" icon="code" href="/collection-accounts/disabling-va/api">
    Disable a collection account programmatically. (Beta)
  </Card>
</CardGroup>