> ## Documentation Index
> Fetch the complete documentation index at: https://developer.tazapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-serve Disabling via Dashboard

> Disable a Collection Account from the Tazapay dashboard

<Note>
  Self-serve disabling via dashboard is currently in **Beta**. Behavior, fields, and screens may change while we stabilize the flow. Until then, please contact our [support team](/collection-accounts/disabling-va/support-team) to disable a Collection Account.
</Note>

You can disable a Collection Account directly from the Tazapay dashboard. Once disabled, the account stops accepting incoming payments.

***

## Disabling a Collection Account

<Steps>
  <Step title="Navigate to the relevant tab">
    Go to **Collection Accounts** in the left navigation panel and open the **Virtual Accounts** or **Wallets** tab depending on the account you want to disable.
  </Step>

  <Step title="Open Account Details">
    Click on the account to open its details page.
  </Step>

  <Step title="Click Disable Account">
    Click the **Disable Account** button on the account details page.
  </Step>

  <Step title="Confirm">
    Confirm the action in the dialog that appears. The account status will update to `disabled` once the disablement request is processed.
  </Step>
</Steps>

<Warning>
  Once disabled, a collection account cannot be re-enabled unless it explicitly supports re-enablement. Contact [support@tazapay.com](mailto:support@tazapay.com) for assistance.
</Warning>

***

## Other Ways to Disable

<CardGroup cols={2}>
  <Card title="Disable via API" icon="code" href="/collection-accounts/disabling-va/api">
    Disable a collection account programmatically. (Beta)
  </Card>

  <Card title="Disable via Support Team" icon="headset" href="/collection-accounts/disabling-va/support-team">
    Reach out to Tazapay support to disable an account.
  </Card>
</CardGroup>